jilit Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection, use, processing, storage, disclosure, and protection of personal information by jilit ("we," "us," "our," or "the Company") in connection with your use of the jilit online casino and sports betting platform (the "Platform" or "Services"). This Privacy Policy applies to all users ("you," "your," or "User") who access or register for the Platform, regardless of device or access method.

jilit is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as all other applicable Philippine laws and international data protection standards. By accessing or using the jilit Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a jilit account or use our Services, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identification Information: Full legal name (as it appears on your government-issued ID), date of birth, gender, nationality, place of birth
• Contact Information: Email address, mobile phone number (including country code), residential address (street address, barangay, city/municipality, province, postal code)
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Payment method details (GCash number, Maya account, bank account numbers), cryptocurrency wallet addresses, transaction history, deposit and withdrawal records
• Verification Documents: Government-issued identification (Philippine National ID, Passport, Driver's License, SSS/UMID), proof of address (utility bills, bank statements dated within the last three months), selfie photographs for identity verification
• Communication Data: Customer support chat transcripts, email correspondence, feedback and survey responses, complaint records

2.2 Information Collected Automatically

When you access and use the jilit Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, UDID, advertising ID)
• Connection Information: IP address, internet service provider (ISP), connection type (WiFi, mobile data), geolocation data (derived from IP address or GPS with your permission)
• Usage Data: Pages visited, games played, session duration, click patterns, navigation paths, referring/exit pages, time stamps, bet history, win/loss records
• Performance Metrics: Page load times, error messages, system crashes, feature usage statistics

2.3 Information from Third-Party Sources

We may collect information about you from third-party service providers to verify your identity, prevent fraud, and comply with legal obligations:

• Payment processors (GCash, PayMaya, banks, cryptocurrency exchanges) to verify payment method ownership and transaction authenticity
• Identity verification services to validate government-issued identification documents and detect fraudulent documents
• Credit reference agencies and fraud prevention databases to assess risk and prevent financial crime
• Marketing affiliates and referral partners (only with your explicit consent)

3. How We Use Your Information

3.1 Primary Purposes

jilit uses your personal information for the following legitimate business purposes:

• Account Management: Creating, maintaining, and securing your user account; processing your registration; verifying your identity and age (21+ requirement); authenticating your login credentials
• Service Delivery: Providing access to casino games, sports betting, and other gaming services; processing your bets and wagers; calculating and crediting winnings; maintaining accurate game and transaction histories
• Payment Processing: Processing deposits, withdrawals, and other financial transactions; verifying payment method ownership; preventing duplicate accounts and payment fraud; complying with anti-money laundering (AML) regulations
• Customer Support: Responding to your inquiries, complaints, and support requests; resolving disputes; providing technical assistance; improving service quality based on feedback
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, bonus abuse, collusion, and other violations of our Terms and Conditions; monitoring for suspicious betting patterns; protecting against hacking, phishing, and unauthorized access; conducting security audits and investigations
• Legal Compliance: Complying with Philippine gaming regulations, data privacy laws, anti-money laundering requirements, and other legal obligations; responding to law enforcement requests and court orders; maintaining required records for regulatory audits

3.2 Secondary Purposes (With Your Consent)

With your explicit consent, which you may withdraw at any time, we may use your information for:

• Marketing Communications: Sending promotional emails, SMS messages, and push notifications about new games, bonuses, tournaments, and special offers; personalizing marketing content based on your preferences and gameplay history
• Personalization: Customizing your user experience; recommending games based on your playing patterns; tailoring bonus offers to your preferences; creating personalized dashboards and content
• Analytics and Research: Conducting market research and surveys; analyzing user behavior to improve our services; developing new features and products; creating aggregated, anonymized statistical reports

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, jilit processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications)
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions (e.g., processing deposits and withdrawals, providing gaming services)
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including gaming regulations, AML laws, tax obligations, and data privacy requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, improving our services, and direct marketing (where permitted by law)

5. How We Share Your Information

5.1 Service Providers and Business Partners

We share your personal information with carefully vetted third-party service providers who assist us in operating the Platform and providing services to you. These service providers are contractually obligated to protect your data and use it only for the purposes specified by jilit:

• Payment Processors: GCash, PayMaya, banks, cryptocurrency payment gateways, and other financial institutions that process your deposits and withdrawals
• Identity Verification Services: Third-party providers that verify your identity documents, detect fraudulent documents, and perform age verification checks
• Game Providers: Software suppliers who power our casino games and sports betting platforms (e.g., Evolution Gaming, Pragmatic Play, Jili Games)
• Cloud Hosting and Storage: Secure cloud infrastructure providers that host our servers and store encrypted data backups
• Customer Support Tools: Live chat platforms, email service providers, and helpdesk software that enable us to communicate with you and resolve issues
• Analytics and Marketing Platforms: Google Analytics, Facebook Pixel, and other analytics tools that help us understand user behavior and measure marketing effectiveness (with your consent)
• Security and Fraud Prevention: Anti-fraud services, CAPTCHA providers, and security monitoring tools that protect against cyber threats

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, and regulatory bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal processes, court orders, subpoenas, or government investigations
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, or safety of jilit, our users, or the public
• Prevent, detect, or investigate fraud, money laundering, terrorist financing, or other illegal activities
• Respond to requests from Philippine gaming regulators, the National Privacy Commission, or other competent authorities

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email and/or prominent notice on our Platform before your personal information is transferred and becomes subject to a different privacy policy.

5.4 What We Do Not Share

jilit does not and will never:

• Sell your personal information to third parties for their marketing purposes
• Rent or lease your contact details to advertisers or data brokers
• Share your gaming activity or financial information with social media platforms without your explicit consent
• Disclose your identity or gambling history to anyone other than as described in this Privacy Policy

6. Data Security Measures

jilit implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (including passwords and payment information) is encrypted using AES-256 encryption
• Access Controls: Personal information is accessible only to authorized jilit employees and service providers who need the information to perform their duties. Access is granted on a need-to-know basis and protected by multi-factor authentication
• Network Security: Our systems are protected by enterprise-grade firewalls, intrusion detection systems, and regular security audits. We employ DDoS protection and rate limiting to prevent service disruptions
• Secure Data Centers: Your data is stored in ISO 27001-certified data centers with 24/7 physical security, redundant power supplies, and disaster recovery capabilities
• Regular Security Audits: We conduct regular penetration testing, vulnerability assessments, and security reviews by independent third-party cybersecurity firms
• Employee Training: All jilit employees undergo mandatory data privacy and security training and are bound by confidentiality agreements
• Incident Response: We maintain a comprehensive incident response plan to quickly identify, contain, and mitigate any security breaches

Despite our robust security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information over the internet.

7. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know what personal information we collect, how we use it, and with whom we share it (as described in this Privacy Policy)
• Right to Access: You have the right to request access to your personal information and obtain a copy of the data we hold about you
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings
• Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Note that closing your account will result in deletion of non-essential data, but we must retain certain records for compliance purposes
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or other processing based on legitimate interests
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) days as required by law.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to site owners. jilit uses cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and deliver personalized content.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the Platform to function. Enable core features like login, account security, and payment processing.	Session or up to 1 year
Performance Cookies	Collect anonymous information about how you use the Platform. Help us improve performance and fix errors.	Up to 2 years
Functionality Cookies	Remember your preferences (language, currency, game favorites) to provide a personalized experience.	Up to 1 year
Marketing Cookies	Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. Used only with your consent.	Up to 2 years

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the Platform and prevent you from using certain features. For more information on managing cookies, visit your browser's help section.

9. Data Retention

jilit retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Our retention periods are based on the following criteria:

• Active Accounts: Personal information is retained for the duration of your account being active plus a reasonable period for reactivation requests (typically 12 months after last login)
• Closed Accounts: After account closure, we retain identification information, transaction records, and compliance documentation for seven (7) years to comply with Philippine gaming regulations and anti-money laundering laws
• Transaction Records: Financial transaction records are retained for ten (10) years to comply with tax regulations and potential audit requirements
• Marketing Data: If you have consented to marketing communications, we retain your contact information until you withdraw consent, after which it is deleted within 30 days
• Technical Logs: Server logs, IP addresses, and access records are typically retained for 90 days unless required for ongoing security investigations
• Dispute Records: Information related to disputes, complaints, or investigations is retained until the matter is resolved plus an additional period as required by law

10. International Data Transfers

Your personal information is primarily stored and processed in the Philippines. However, some of our service providers (such as cloud hosting platforms, payment processors, and game providers) may be located in other countries, including the United States, European Union, and Singapore. When we transfer your data internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements that impose equivalent data protection obligations on our service providers
• Transfers only to countries recognized as providing adequate data protection
• Additional encryption and security measures for cross-border data transfers

11. Children's Privacy

The jilit Platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated account. If you believe a minor has provided personal information to jilit, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

jilit reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting a prominent notice on the Platform homepage
• Sending an email notification to your registered email address
• Displaying an in-app notification upon your next login
• Updating the "Last Updated" date at the top of this Privacy Policy

Your continued use of the Platform following the posting of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information and Complaints

13.1 Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your data privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Inquiry – [Your Account Username]
• Response Time: We aim to respond to all privacy inquiries within fifteen (15) days as required by the Data Privacy Act

13.2 National Privacy Commission

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila 1307
• Email: [email protected]
• Website: https://www.privacy.gov.ph
• Hotline: (02) 8234-2228